Account & Security
Including account registration, password recovery, account information modification, account security, and other related issues.

Top-up & Payment
Including supported payment methods, how to make payments, how to top-up, issues with top-up not being credited, and top-up transaction fees.

Orders & Transactions
Including order history lookup, order failure handling, transaction status inquiry, refund processing time, and order information modification.

Game-related
Including game top-up record inquiries, supported games and top-up guides, and how to resolve top-up issues.

Customer Service & Support
Including how to contact online customer service, customer service working hours, how to submit issues, and the estimated processing time.

Legal & Terms
Including top-up terms and usage rules, refund policies, privacy policies, and user agreements.